Information We Collect

When you create an account or use our platform, we gather certain information. Some of it you provide directly. Other data comes from how you interact with our services.

Information You Provide

• Your name, email address, and phone number when registering
• Investment portfolio details you choose to track through our system
• Payment information processed through our secure third-party providers
• Communication preferences and notification settings
• Any messages or inquiries you send to our support team

Information Collected Automatically

• Device information including IP address, browser type, and operating system
• Usage patterns such as which features you access and how often
• Session duration and interaction timestamps
• Cookies and similar tracking technologies that help us improve your experience

How We Use Your Information

Your data serves specific purposes. We don't collect information just to have it sitting in a database somewhere. Here's what we actually do with it:

• Provide and maintain your investment monitoring dashboard
• Send alerts about portfolio changes or important market movements you've subscribed to
• Process your subscription payments and maintain billing records
• Respond to your questions and provide customer support
• Improve our platform based on usage patterns and feedback
• Detect and prevent fraudulent activity or security breaches
• Comply with legal obligations under Canadian financial regulations

Data Sharing and Third Parties

Sometimes we work with other companies to provide our services. When we share your information, it's limited to what's necessary.

Service Providers We Work With

• Payment processors who handle subscription billing securely
• Cloud hosting services that store encrypted data
• Email service providers for account notifications and alerts
• Analytics tools that help us understand how people use our platform

These partners are contractually required to protect your information and can't use it for their own purposes. We vet them carefully before any data sharing occurs.

Legal Requirements

We may disclose information if required by Canadian law, court order, or government request. This includes situations where disclosure is necessary to protect our legal rights or prevent harm to users or others.

Your Rights Under Canadian Law

Canada's privacy legislation gives you control over your personal information. Here's what you can do:

• Access: Request a copy of all personal data we hold about you
• Correction: Update or fix inaccurate information in your account
• Deletion: Ask us to remove your data, subject to legal retention requirements
• Portability: Receive your data in a structured format to transfer elsewhere
• Withdraw Consent: Opt out of marketing communications or data processing where consent was the basis
• Object: Challenge automated decisions that significantly affect you

To exercise these rights, contact us at [email protected]. We'll respond within 30 days of receiving your request.

Data Security Measures

Protecting your financial information is non-negotiable. We've implemented multiple layers of security:

• Industry-standard encryption for data transmission and storage
• Regular security audits and vulnerability assessments
• Strict access controls limiting who can view your information internally
• Multi-factor authentication options for your account
• Continuous monitoring for suspicious activity or unauthorized access attempts
• Secure backup systems with encrypted off-site storage

No system is completely immune to breaches. If a security incident affects your data, we'll notify you promptly and explain what happened, what information was involved, and what steps we're taking.

Data Retention

We keep your information only as long as necessary. The retention period depends on the type of data:

• Account information remains active while you maintain a subscription
• Transaction records are retained for seven years to comply with Canadian tax requirements
• Communications and support tickets are kept for three years
• Usage analytics are anonymized after 18 months
• Marketing data is deleted within 90 days of unsubscribing

When you close your account, we delete or anonymize most data within 60 days. Some information must be retained longer for legal or regulatory reasons—we'll clearly explain what stays and why.

Cookies and Tracking

Our website uses cookies. These small files help the site remember your preferences and analyze how people interact with our platform.

Types of Cookies We Use

• Essential cookies: Required for the platform to function properly
• Performance cookies: Help us understand which features work well
• Functionality cookies: Remember your settings and preferences
• Analytics cookies: Provide insights about user behavior patterns

You can control cookie settings through your browser. Blocking certain cookies might affect how well the platform works for you.

International Data Transfers

Your data is primarily stored on Canadian servers. However, some service providers we work with operate internationally, which means your information might be processed outside Canada.

When transfers occur, we ensure appropriate safeguards are in place through standard contractual clauses or other approved mechanisms. These protections guarantee your data receives the same level of security regardless of location.

Children's Privacy

Our services aren't designed for anyone under 18. We don't knowingly collect information from minors. If you're a parent who discovers your child has provided us with personal information, contact us immediately and we'll delete it.

Changes to This Policy

Privacy regulations evolve. Our practices might change too. When we update this policy, we'll post the new version here with a revised date at the top.

Significant changes will trigger an email notification to active users. We encourage you to review this policy periodically—staying informed helps you make better decisions about your data.